PRIVACY POLICY – LK FITNESS
The coming into effect of the Protection of Personal Information Act No. 4 of 2013 (referred to as “POPIA”) on 1 July 2020, known as POPIA, sets conditions for how information can be processed. POPIA aims to ensure that Personal Information is processed in line with internationally accepted data protection principles. This Privacy Policy is in terms of the POPIA.
POPIA is intended to protect both natural and juristic persons (Data Subjects) from harm by protecting their personal information. POPIA ensures that all websites, companies, and organisations (Responsible Parties) that hold, and process personal information do so carefully and with respect for the rights and interests of the data subjects.
This Privacy Policy of LK FITNESS regulates how we collect and use the information that we have about all our customers, suppliers and employees and your rights in this regard. Your right to privacy is important to us and therefore, we set out to treat your personal information as private and confidential. We are committed to taking steps to protect your privacy when you use our website, services and/or materials provided by us, and we apply business practices that comply with the POPIA. In this Privacy Policy, we explain how we will use and protect your Personal Information in terms of Applicable Law.
Please read this Privacy Policy carefully as it applies as soon as you make use of our website, purchase our goods and/or employ our services as this creates a legally binding agreement between us. Without your personal information, we may not be able to provide you, or continue to provide you, the products and/or services that you need.
Your use of our website and/or services is regulated by this Privacy Policy and any other terms available on our website or agreements that you enter with us.
- Personal and Special Information
Where we refer to “Personal Information” we mean personal information as defined in POPIA, being information that may be used to directly or indirectly identify you, whether as a natural or juristic person. Personal Information includes, for example, your name, surname, email address, identity number, contact details, photograph, and location and for juristic person it will include company registration number, symbol, e-mail address, physical address, telephone numbers, location information, online identifier or other particular assignment to the juristic person.
- Links To Third Party Websites
We may provide links to third-party websites including (without limitation) social media platforms, payment gateways, appointment scheduling and/or live chat platforms for the convenience of our users. LK FITNESS does not control these third-party websites and cannot represent that their policies and practices will be consistent with this Privacy Policy. If you use or rely on any links on our website, you do so at your own risk. We encourage you to review the privacy policies of any third-party website before submitting any of your personal information.
- Refusal to provide us with Information
In circumstances where you refuse to provide us with information that is required by us to perform the service or provide the product to you for purposes of the contract, we will have to terminate our services, and notify you.
- Processing of information on our e-commerce store
4.1 For purposes of concluding the contract that you have agreed to by making use of our website, purchasing our goods and/or employing our services we will verify your identity for security purposes, sell products to you, provide you with our services.
4.2 By virtue of our contractual relationship, we will also provide you with suggestions and advice on products, services and how to obtain the most from using our website.
4.3 All information that you provide to us in course of the contract will continue to be processed by us, until the contract terminates, or if you have consented to receiving further information from us until unsubscribed.
- Consent
5.1 Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including our products and services, you provide your consent to us to process information that may be personal information.
5.2 Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies.
5.3 If you have given us explicit permission to do so, we may from time to time, pass your name and contact information to selected associates whom we consider may provide services or products you would find useful.
5.4 We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.
5.5 You may withdraw your consent at any time by instructing us per email: info@lkfitness.co.za. However, if you do so, you may not be able to use our website or our services further.
- Lawful interest to process information
We can process information that we have a lawful interest to process. However, we consider the safety of processing of the information to you or otherwise. Administrative reasons, protecting and asserting the legal rights of any party, insuring against, or obtaining professional advice that is required to manage risk. Or when there is a cause for protecting your interests.
- Sharing Information
7.1 It remains your responsibility to ensure that the information you share on our website may be shared. This specifically relates to comments, tags, reviews etc.
7.2 Information shared in this fashion may be used by our company and processed.
- Cookies
8.1 Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.
8.2 We use cookies in the following ways:
8.2.1 to track how you use our website.
8.2.2 to keep you signed-in on our website.
8.2.3 to generally gather website user behaviour.
8.2.4 Browsing activity.
8.2.5 Geographical information.
- Re-marketing
You hereby consent to our company using third parties to re-market services by allowing us to provide advertisements of our products or services.
- Third-party advertising
Our company policy allows for third parties to market on our website from time to time. You hereby indemnify and hold us harmless in the event that a third party company uses your information in contradiction to Act.
- Information processed outside South Africa
Our websites may be hosted in a country other than South Africa. We may also use outsourced services in countries outside South Africa from time to time and your information may be processed outside South Africa.
- Access to personal information
12.1 At any time, you may review or update personal information by either amending your details in your account or contacting us.
12.2 Any request for the removal or amendment of information may be directed to our information officer who will ensure that your information is removed or updated on our database.
12.3 It however, remains your responsibility to inform us of any information that must be updated or removed.
- Information of Children
13.1 Our products or services are not for sale for children or minors under the age of 16.
13.2 We however collect information of all users of our website and cannot guarantee that the information of a minor will not be collected in terms of this privacy policy.
- Encryption of data
We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.
- Complaints
15.1 Any complaints that you may have about how your information has been processed by our company must be directed to our office info@lindakriel.co.za
15.2 All complaints will be attended to within a reasonable time.
15.3 Should any complaint not be resolved it may be referred for mediation.
- Data Retention
Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:
16.1 to provide you with the services you have requested.
16.2 to comply with other law, including for the period demanded by our tax authorities.
16.3 to support a claim or defence in court.
- Review of this privacy policy
This policy may be updated and amended from time to time. The latest version will be available on our website for you to view.
- Information Officer
An information officer has been appointed to act on behalf of our company. All queries and complaints may be directed to Linda Kriel info@lindakriel.co.za
App Subscriptions, cancellations & refunds.
What you need to know about LK Fitness app subscriptions, cancellations & refunds:
As with all apps, YOU MUST MANUALLY CANCEL YOUR SUBSCRIPTION on your phone’s settings/in your app store yourself, before the renewal date. This also applies to the LK Fitness app. This was indicated to you in an email directly from your App Store to confirm your subscription on the day that you subscribed.
All apps will continue with deductions until you cancel it, regardless of whether you decided to renew or not. This also applies to the LK Fitness app.
Please do NOT rely on an email notification to inform you that your subscription is about to renew.
Please also keep in mind that deleting/uninstalling the app from your phone does NOT equate to canceling your subscription.
Since you are not required to cancel your subscription within the LK Fitness app, you can cancel your subscription even if you have forgotten your login details.
If you’d like to cancel your subscription, go to one of the following on your phone:
Settings to see & cancel your purchases.
App store where you registered & filled in your bank details.
If neither of these steps enable you to cancel your subscription, please see links to phone-specific help pages below:
ANDROID phones:
Visit the Google Play Help website: support.google.com
If you want to cancel your subscription, GO DIRECTLY TO YOUR GOOGLE PLAY STORE.
If you wish to organise a refund, GO DIRECTLY TO YOUR GOOGLE PLAY STORE.
APPLE phones:
Visit the Apple Billing & Subscriptions website: support.apple.com/billing
If you want to cancel your subscription, GO DIRECTLY TO YOUR APPLE PLAY STORE.
If you wish to organise a refund, GO DIRECTLY TO YOUR APPLE PLAY STORE
Returns:
We want you to love what you ordered!
You can return or exchange any unworn, unwashed or defective items within 1 week of purchase.
All returns and exchanges must be shipped back and freight prepaid and must arrive in a new condition and in the original packaging.
All cartage for your own account.
For more info, email us at info@lindakriel.co.za
Adventures
What happens if I have to cancel my trip?
Cancellation policy:
· If you must cancel your reservation, your cancellation fee will be determined according to the policy outlined below.
· Exceptions to our cancellation policy cannot be made for any reason, including natural disasters, terrorism, civil unrest or personal emergencies. There is no refund for arriving late or leaving a trip early. Percentage charges are calculated on total trip cost.
· Adventures with Linda Kriel is forced to pay cancellation fees for bookings of hotels and services that have been booked on your behalf.
| Days prior to start of trip | Cancellation Fee |
| 90+ days | R1000 per person (non-refundable administrative fee) |
| 65-90 days | 30% |
| 35-65 days | 60% |
| 0-35 days | 100% |